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When we work with technology, we often fall into the recurring illusion of believing that systems are solid: as long as the system responds, users do not complain, and alerts remain silent, a comfortable sense of stability takes hold. Yet the most critical failures rarely come from hidden algorithms or technically complex mistakes, but rather from situations far more ordinary and, precisely because of that, more dangerous.

An IT solution that works is one that doesn't generate problems, right? Well, then no IT solution works because the only certainty that exists is that if an IT solution is used, sooner or later, problems will occur. It's not just about avoiding problems, it's about being able to respond adequately to those problems and minimizing their impact.