Exploring a little bit more opportunities coming from lean manufacturing, it's not too much rare to interface with managers with relentless difficulties to define actions and aggregate real value. Perhaps because they do not understand that the lean principle it is not a tactic or a cost reduction program, but a way of thinking and acting for an entire organization.
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At every organization that has embarked on a lean journey, managers are well aware of the need to “show respect” for their people. In fact, respect for people is one of the two pillars of the Toyota Way. Thus, when asked, lean managers usually say that “employees should be treated fairly, given clear goals, trusted to achieve them in the best way, and held accountable for results …” It´s important to remind that some people think respect for people is being polite and courteous, but once and for all we’re not talking about being nice.
