In any process-oriented organization, people are a waste of valuable resources, right? So, just either cut them off outright or outsource them. The dream is to have a people-free organization, no hassles, no problems. Well, this is the worst possible dream you can have, right along the ERP “will do it all, magical solution” dream. The trick is not to do it without people, is to do the right things with outstanding performing people to achieve sustainable process efficiency. Let’s dig in the five fundamental things you need to do to get this going.