At every organization that has embarked on a lean journey, managers are well aware of the need to “show respect” for their people. In fact, respect for people is one of the two pillars of the Toyota Way. Thus, when asked, lean managers usually say that “employees should be treated fairly, given clear goals, trusted to achieve them in the best way, and held accountable for results …” It´s important to remind that some people think respect for people is being polite and courteous, but once and for all we’re not talking about being nice.